Becky Buchen - Senior Vice President - OSF Innovation Operations
Performance Improvement
Performance Improvement facilitates innovation efforts to support leaders in building OSF HealthCare as a high performing health care system.
The work of Performance Improvement is done by focusing on transforming the core business while also building the future. By applying rigor, Performance Improvement can improve existing products, processes or services. These efforts will eliminate unnecessary waste or variation and ultimately improve the quality of care for patients.
How we partner
Facilitating transformation
As part of OSF Innovation, Performance Improvement partners with clinical teams to find creative solutions to existing and future challenges, and leads strategy level improvements across the Ministry. Initiatives focus on achieving a balance of innovation types:
- Horizon 1 - Providing continuous innovation to a company's core business initiatives.
- Horizon 2 - Extending OSF HealthCare's existing model to new customers, markets or targets.
- Horizon 3 - Creating new capabilities and new business opportunities to counter disruption.
Building leaders
Performance Improvement fosters a culture of continuous improvement and focuses on achieving strategic objectives by empowering Mission Partners at every level with the tools and capabilities to become proactive agents of change.
Leading change
Performance Improvement aligns projects with strategic initiatives and department goals to yield the greatest outcomes in the areas of greatest need throughout the Ministry.
Discovery and validation
Performance Improvement vets companies offering innovative solutions that align with the strategic goals of OSF HealthCare. The discovery process produces an analysis that provides a high level overview of the company, the opportunity that exists within OSF, the company’s solution, competitors and partners of the company. The opportunity is then assessed further with OSF Innovation leadership, operational leaders and subject matter experts to determine the potential to pilot.
Pilots
Pilots are small, simple, controlled tests of change that help inform logistics, learn new insights, prove value and reveal deficiencies in new technologies and services. They also provide a platform to test disruptive ideas in the market as quickly as possible to determine their potential to improve care delivery and workflows, enhance clinical outcomes and optimize business functions.
Strategic execution
From development through deployment, Performance Improvement leads highly complex and organizationally aligned Ministrywide initiatives leveraging standard approaches, rigor and data to drive focus and achievement of the OSF Healthcare strategy goals and key results.
In addition, Performance Improvement leverages a strategic execution framework that enables the executive leadership of a business unit to maintain oversight of the work being done to successfully implement the components of its strategic plan. Empowering Mission Partners to lead innovative initiatives, the framework drives accountability to a shared goal.
Enterprise Portfolio Management Office
The Enterprise Portfolio Management Office (EPMO) is a comprehensive collection of OSF strategic projects planned, ongoing or closed across the Ministry. Its purpose is to provide greater transparency into every strategic project taking place throughout OSF, ensuring alignment, optimal resource allocation, and prioritization of key initiatives. The EPMO has enabled the ability to better connect resources, identify intersections, define value and understand lessons learned across the Ministry.
Project Highlights
Cancer IQ
Read moreCancerIQ, an online cancer screening tool, was piloted at two OSF Medical Group offices over a nine month period. In that time, more than 1500 patients were screened, 113 genetic tests were ordered and ten positive mutations were found, leading to more in-depth cancer risk assessments. This not only results in better care for our patients but has the potential to drive significant downstream revenue.
Neuroscience Service Line
Read moreInnovation Integration and Performance Improvement partnered with the Neuroscience Service Line to create a “Future Back” strategy map, covering the next 7-10 years. This includes transforming care across 40 subspecialties to driving national recognition, achieving dominance in the local and regional neuroscience market, and leveraging and creating new models of care and technology to make world-class care accessible to all who need it.
Performance Improvement Leadership Training
Read moreThis initiative delivers training and education regarding Performance Improvement methodologies and rigor to all leaders across OSF Healthcare. Performance Improvement facilitated 21 Leadership Development Institutes (LDIs), advancing the continuous improvement leadership competency to over 2,000 leaders.
Digital Diagnostics
Read moreDigital Diagnostics eye exam system leverages artificial intelligence to diagnose diabetic retinopathy and macular edema. Performance Improvement began preliminary testing of this technology at eight sites across the Ministry in May 2022. Of 169 people examined, 20% were identified as being in danger of losing their eyesight if not treated.
Kelly George - Vice President - Performance Improvement
Laura Sarff - Director
Julie Traenkenschuh - Director